Selecting a new phone system for an organization can be a daunting task. The approach taken to make the choice depends on several factors. Significant influencers include the time available to fully complete the project; any purchasing requirements (sealed bid vs. contract); the expected life of the system; and the ultimate decision-makers and/or approvers of the selection.

System features, costs, and technical specifications will impact the decision. The complexity of evaluating system features and technical specifications can be simplified by having an IT professional as your partner in the process.